Proof, not promises.
Every engagement is defined by what changes as a result. Here are three.
Client names withheld for confidentiality.
From $98 to over $200: how a West African airport hotel became a market leader.
Ghana, West Africa · 250-room full-service branded hotel
Challenge: The property was underperforming against its competitive set on rate and guest satisfaction. Discount-led pricing was eroding ADR and positioning the hotel below its actual quality level.
What we did: Implemented a full revenue management strategy, replacing discount-led pricing with a demand-driven model. Invested in service consistency and F&B quality to drive review scores. Repositioned the corporate and diplomatic rate structure. Built a culture of guest-satisfaction accountability across the team.
Results: ADR grew from $98 to over $200 across 10 years. Occupancy sustained above 75%. Annual revenue reached $14.5M. The property hosted international heads of state, cementing market leadership.
Services delivered: Hotel Management · Revenue Strategy · Operational Leadership.
$45M rebranding delivered: two market leaders built from one asset.
Zambia, East/Southern Africa · Dual-brand international hotel complex
Challenge: A major hotel asset required full repositioning under two international brands simultaneously — a $45M capital programme, compliance across two franchise agreements, and continued operation throughout the development.
What we did: Led the full rebranding and redevelopment as GM and Owner's Representative. Sequenced the brands — one first, then the second — to manage quality and team bandwidth. Managed the IHG and Best Western brand teams proactively, surfacing compliance issues early. Reduced payroll by $1M through restructuring without redundancies. Launched new F&B concepts post-rebrand.
Results: Both brands launched on time. ADR increased 30% post-rebrand. Occupancy sustained above 50%. $1M payroll saving without redundancy. Market leadership established in Lusaka's upper-midscale segment.
Services delivered: Design & Build Advisory · Rebranding · Hotel Management.
Launched East Africa's first IHG Vignette Collection — 90%+ guest satisfaction from day one.
Kenya, East Africa · Heritage boutique hotel, brand affiliation and pre-takeover.
Challenge: The property required brand affiliation as the first IHG Vignette Collection in East Africa — a regional landmark. Standards, service culture, and systems all needed to meet international brand requirements while preserving the property's heritage and character.
What we did: Led the pre-takeover and brand implementation as Cluster GM across two properties. Negotiated brand requirements versus market realities with the IHG development team. Built the service-culture and guest-satisfaction framework to sustain high GSS from opening. Launched five new F&B concepts.
Results: Successful launch of East Africa's first IHG Vignette Collection property. 90%+ GSS achieved and maintained. Five new F&B concepts generating $2M+ annual revenue. Secured position as Nairobi's leading heritage business hotel.
Services delivered: Rebranding · Hotel Management · F&B Strategy.